Cancellation and Returns

Cancellation:

If you choose to cancel an order that you have not yet received, please call +357 70003018 or e-mail sales@omegaposcy.com within 24 hours to inform one of colleagues whether you would like a refund or exchange. To speed up the process, please have your order number to hand before calling.

Once we have received your request, we will contact you to process your cancellation.

Returns:

An unwanted product can be returned for a full refund within 24 hours of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made in store, online or over the phone.

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.

*Returns and exchanges can only be processed with proof of purchase. 

Faulty product:

  1. Within 48 hours of purchase or delivery, you may return a faulty product for an exchange or refund. You can return it to our store. Or you can arrange for a return by calling us on +357 70003018, or by emailing sales@omegaposcy.com
  2. We do not cover faults caused by accident, neglect, misuse or normal wear and tear. 

Damaged or incorrect product:

If you unpack your product and find it damaged or incorrect, please contact us immediately so that we can arrange a return or exchange product for you.

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.

*Returns and exchanges can only be processed with proof of purchase.